1General Terms & Conditions
By accessing, browsing, or using any service on the jg99 platform, you are considered to have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using jg99.
These Terms & Conditions constitute a legally binding agreement between jg99 and you. jg99 reserves the right to modify, amend, or update these terms at any time without prior notice. Updated terms take effect as soon as they are published on the website. Continued use of the platform after any changes constitutes your acceptance of the revised terms.
jg99's Terms & Conditions are governed by applicable laws of Bangladesh. In the event of any dispute, jg99's decision shall be final; however, players may always submit a complaint through our official contact channels.
These Terms & Conditions are available in both English and Bangla. In the event of any language discrepancy, the Bangla version shall be considered authoritative.
2Account Registration & Eligibility
To open an account with jg99, you must meet the following requirements:
- You must be at least 18 years of age. jg99 strictly prohibits gaming by minors.
- All information provided at registration must be truthful, accurate, and complete. Providing false information may result in account termination.
- Each person may only create one account. Opening multiple accounts from the same individual, household, device, or IP address is strictly prohibited.
- It is your responsibility to keep your account password secure. jg99 will not be held liable for any unauthorized access to your account.
- Jg99 may request a national ID, passport, or other documents for identity verification (KYC) at any time.
If multiple accounts, bonus abuse, or any other fraudulent activity is detected, all associated accounts will be permanently closed and balances may be confiscated.
Jg99 reserves the right to suspend withdrawals until the account verification process is complete. Failure to provide the required documents for verification may result in the temporary or permanent closure of your account.
3Bonus & Promotion Policy
All bonuses and promotional offers on jg99 are provided subject to the following Terms & Conditions. By accepting a bonus, you are deemed to have agreed to these terms.
- Welcome Bonus: A bonus of up to 100% is awarded on the first deposit. To withdraw this bonus, a wagering requirement of at least 20x the bonus amount must be completed.
- Daily Cashback: Cashback is paid at a set rate on net daily losses. The wagering requirement for cashback is 3x.
- Reload Bonus: The weekly reload bonus applies to eligible accounts only. Separate wagering requirements apply.
- Bonus funds cannot be withdrawn directly. They become withdrawable only after the wagering requirement has been completed.
- A bonus offer is generally valid for 7 to 30 days. If wagering requirements are not met within the specified period, the bonus will be forfeited.
- Jg99 reserves the right to withdraw, modify, or cancel any bonus, particularly in cases of misuse or fraud.
jg99 bonus offers are intended for genuine use only. Attempting to meet wagering requirements through multiple accounts or virtual betting methods will be considered misuse.
4Deposits & Withdrawals
Jg99 supports deposits and withdrawals via bKash, Nagad, Rocket, and approved banking channels. All transactions are processed in Bangladeshi Taka (BDT).
- Minimum Deposit: BDT 500
- Minimum Withdrawal: BDT 500
- Withdrawal Processing Time: Typically within 15 minutes to 24 hours for verified accounts.
- Completing identity verification (KYC) is mandatory before a withdrawal request can be processed.
- Withdrawals are generally processed via the same method used for the original deposit.
- Jg99 reserves the right to suspend or cancel suspicious transactions and may notify the relevant authorities if necessary.
Deposited funds may only be used for gambling or gaming purposes. Using the platform for money laundering or any other illegal activity is strictly prohibited and may result in legal action.
5Gaming Rules
All games on jg99 are powered by internationally certified Random Number Generator (RNG) technology, ensuring fair and unbiased outcomes. Each game has its own rules, available within the game itself.
- If a technical error affects the outcome of a game, the bet for that round will be declared void and the stake will be refunded.
- The dealer's decision is final in Live Casino games. If a live session is cancelled due to a technical issue, all bets will be refunded.
- In the event of a market suspension or event cancellation in Sports Betting, jg99's own Sports Betting rules will apply.
- Jg99 reserves the right to void any bet placed on odds or payouts that are known or suspected to be erroneous.
All games on jg99 are for entertainment purposes only. We are committed to preventing gaming addiction, and responsible gaming tools are always available.
6Prohibited Activities
The following activities are strictly prohibited on the jg99 platform. Violations will result in permanent account closure and, where applicable, legal action:
- Creating multiple accounts to claim bonus benefits.
- Falsifying account or payment information.
- Using jg99 for money laundering or any illegal financial activity.
- Attempting to influence game outcomes using software, bots, or automated methods.
- Threatening, harassing, or deceiving other players.
- Attempting to hack or carry out a cyber attack on jg99's systems.
- Operating an account on behalf of a minor or ineligible person.
If evidence of fraud or deception is found, jg99 may close the account and forfeit all balances without prior notice.
7Responsible Gaming
Jg99 believes gaming is a form of entertainment and should always remain enjoyable. We are committed to the wellbeing and safety of our players.
- Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
- Self-Exclusion: You may request to exclude yourself from jg99 for a set period or permanently.
- Gaming Break: Option to temporarily suspend your account for any period between 24 hours and 6 months.
- Reality Check: You can enable session reminders after a set period of gaming.
Jg99 strictly prohibits gaming by anyone under the age of 18. We urge parents and guardians to monitor their children's and teenagers' online activities and to use parental control software where necessary.
If you are experiencing problem gaming, please contact our support team immediately or
Responsible Gaming View page.
8Privacy & Data Protection
Jg99 takes the privacy of your personal information very seriously. Details provided at registration are used solely for service delivery, identity verification, and compliance with legal obligations.
- Your information will not be sold to third parties.
- Your information will not be shared with any government or private body unless required by law.
- Jg99 uses 256-bit SSL encryption to keep all data secure.
- You have the right to request the correction or deletion of your personal data.
For more details, visit our Privacy Policy View the page.
9Account Suspension & Closure
You may request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw your available balance before closure, provided there is no ongoing investigation.
Jg99 reserves the right to suspend or close an account without prior notice in the following circumstances:
- Violation of these Terms & Conditions.
- Fraudulent or illegal activities.
- Failure to cooperate with the identity verification process.
- Accounts that have been inactive for an extended period (more than 12 months).
If an account is closed due to a rule violation, any remaining balance may be forfeited. For closures made on legitimate grounds, the balance will be returned subject to the applicable conditions being met.
10Limitation of Liability
Jg99 shall not be held liable in the following situations:
- Any losses to a game session or bet caused by an internet connection interruption.
- Any losses caused by issues with your device or software.
- Delays or errors on the part of third-party payment providers.
- Unexpected technical failures or server downtime.
- Any losses arising from unauthorized use of your account.
Jg99's total liability shall in no event exceed the total amount of the transaction in question. jg99 does not accept liability for any indirect or consequential losses.
11Legal Jurisdiction & Dispute Resolution
These Terms & Conditions are governed by applicable international online gaming laws. jg99 operates as a licensed online gaming platform.
If a dispute arises, please contact our customer support team first. Most issues are typically resolved within 24 to 72 hours. If unresolved, a formal complaint can be submitted through jg99's dispute resolution process.
jg99 is committed to resolving disputes in a fair and transparent manner. We believe open communication is the best path to resolving any issue.
12Contact & Support
If you have any questions or comments about these Terms & Conditions, please get in touch with us. Our support team is available 24/7, seven days a week.
- Email: [email protected]
- Live Chat: Always accessible within the platform.
- Response Time: Typically within 15 minutes.
When contacting us, please include your registered email address and account ID to help us resolve your query more quickly.