Gaming should be fun, not stressful. jg99 believes every player has the right to enjoy themselves safely, within their limits, and in full control. On this page, learn how responsible gaming can keep your experience positive every time.
Jg99 has built dedicated tools and systems to protect every player and make responsible gaming straightforward.
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a daily session time limit and receive an automatic reminder when it is reached. This tool helps you maintain a healthy balance between gaming and daily life.
You can take a temporary break from gaming for anywhere between 24 hours and 6 weeks. During this time, your account will be locked and no bets can be placed.
If you feel gaming is getting out of control, you can apply a full self-exclusion for a period of 6 months to 5 years. This decision cannot be reversed.
Decide in advance the maximum amount in BDT you will wager within a given period. This limit is designed to protect you from financial harm.
Jg99's trained support team is available 24/7, every day of the week. Don't hesitate to reach out with any gaming-related concerns.
Need Help?
Contact our support team:
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Responsible gaming means enjoying gaming as a healthy form of entertainment — one where you stay in control, keep within your financial limits, and remain free from stress. At jg99, responsible gaming is at the core of how we operate.
Online gaming is steadily growing in popularity across Bangladesh, and with that growth comes a greater need for responsible play. jg99 believes every player deserves a safe and positive gaming environment. That's why we don't just offer entertainment — we also provide responsible gaming tools and resources.
The key principles of responsible gaming are: setting a budget and sticking to it, keeping to time limits, maintaining a balance between gaming and family and work life, and never treating gaming as a solution to problems or a source of income.
Gaming addiction develops gradually and can be hard to recognise in yourself. If you notice any of the following signs in yourself or someone you know, seek help right away.
Chasing losses — placing more bets to try to recover money you've lost — is one of the clearest warning signs of a problem.
Neglecting responsibilities to family, friends, or work because of gaming, and sacrificing important relationships.
Hiding or lying to family or loved ones about how much you spend on gaming.
Spending money on gaming that is meant for everyday essentials — such as rent, groceries, or your child's education.
Feeling restless, irritable, or anxious when you cannot play, and finding relief only through gaming.
You now need to wager far more than before to feel the same excitement — a sign that your tolerance is increasing.
Repeatedly trying but failing to cut back or quit gaming, and being unable to keep promises made to yourself.
Answer the following questions honestly. If you answer "Yes" to three or more, please reach out to us.
In the past month, have you spent more money on gaming than you planned?
Has gaming caused arguments or tension with family or friends?
Do thoughts of gaming creep in while you are working, studying, or attending to family responsibilities?
After a loss, have you ever placed more bets thinking "I'll win it back this time"?
Have you tried to cut back or stop gaming but been unable to?
Have you borrowed money from someone or sold assets to cover gaming expenses?
Have you felt anxious, unsettled, or guilty during or after a gaming session?
Jg99 provides several practical tools to help you play responsibly. You can access all of them easily from your account settings.
Set daily, weekly, or monthly limits. Reductions take effect immediately; increases require a 24-hour cooldown.
Set a daily limit for how long you want to play. You'll be logged out automatically when your time is up.
A temporary break ranging from 1 day to 6 weeks. Cannot be cancelled before the period ends.
A full account lock lasting 6 months to 5 years. Once applied, it cannot be changed.
Review a full history of your bets and transactions. Stay aware of your own patterns.
You'll receive reminders at set intervals showing how long you've been playing.
If you think a family member or friend may be struggling with gaming addiction, knowing how to support them the right way matters. Follow the guidance below.
Jg99 is strictly for individuals aged 18 and above. Keeping minors away from online gaming is one of our highest priorities.
Age is verified at registration and confirmed through ID checks during the KYC process. That said, your role as a parent or guardian is just as important.
If you have any questions, concerns, or need support around responsible gaming, get in touch with us. jg99's support team is available 24/7, seven days a week.
Remember, reaching out for help takes courage. jg99 is here for you — with complete confidentiality.